1What European business outcomes must the transformation deliver?
2Which capabilities must be developed or strengthened?
3What should be common across the organisation?
4What must be adapted by country, business unit or sector?
5What should the future operating model look like?
6Which technology, data and automation capabilities are required?
7Which initiatives should be launched, combined, delayed or stopped?
8What investment and internal capacity will be required?
9How will regulatory assumptions, risks and dependencies be controlled?
10How will value be measured and decisions governed?