Outcomes and transparencyDocumented outcomes.
Documented outcomes.
Not decorative numbers.
Training delivered directly, excluding subcontracting. Every rate is published with its sample size, period and update date.
Completed courses1
Learners trained1
Satisfaction100 %n = 1 respondents
Dropout0 %n = 1 started
With small numbers, a single response can move a rate by several points.
Calculation methodsA rate.
A rate.
A sample. Evidence.
| Indicator | Calculation | Evidence |
|---|---|---|
| Completed courses | Training actions delivered directly and completed during the period. | Agreements and attendance records |
| Learners trained | Learners who started: at least one signed attendance session. | Attendance sheets |
| Satisfaction | Satisfied or very satisfied ÷ questionnaire respondents × 100. | End-of-course questionnaires |
| Dropout | Learners leaving before the end ÷ learners who started × 100. | Attendance sheets |
A zero denominator produces a non-calculable indicator, never a 0% rate. Outcomes are updated after each course and at least once a year (internal procedure no. 7).